Refund Policy

1. Introduction

At Fikapp, we value our partnerships with restaurants and strive to provide exceptional service. Our refund policy is designed to ensure fairness and transparency, while also protecting the interests of our business. Please read this policy carefully to understand the terms under which refunds may be issued.

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2. No Refunds for Change of Mind or Non-Use

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• Change of Mind: Refunds will not be provided if you change your mind after purchasing a subscription or promotional package. All sales are final.

• Non-Use of Services: Refunds will not be issued if you do not use the services purchased. Once a subscription or promotional package is activated, it is considered used.

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3. Limited Refund Situations

Refunds are only considered in the following limited circumstances:

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• Service Not Delivered: If Fikapp fails to deliver the agreed-upon services as outlined in your contract (e.g., the app is completely non-functional or promotions are not displayed at all due to an error on our end), you may be eligible for a refund for the period during which services were not delivered.

• Incorrect Billing: If there has been an incorrect billing or overcharge, we will issue a refund for the overcharged amount once verified.

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4. Conditions for Refund Eligibility

To be eligible for a refund under the limited circumstances outlined above, you must meet the following conditions:

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• Timely Notification: You must notify us of the issue within 7 days of it occurring. Late requests will not be considered.

• Documentation and Evidence: Provide all necessary documentation and evidence supporting your refund request. This may include screenshots, error logs, and any other relevant information.

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5. Refund Process

To request a refund, please follow these steps:

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• Contact Support: Reach out to our customer support team at info@fikapp.com with a detailed explanation of the issue and any supporting documentation.

• Review and Decision: Our team will review your request and provide a response within 10 business days. If approved, refunds will be processed using the original payment method within 15 business days.

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6. No Prorated Refunds for Partial Use

Refunds will not be provided for partial use of services. If you cancel your subscription or stop using the app before the end of the billing cycle, no prorated refunds will be issued.

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7. Changes to the Refund Policy

Fikapp reserves the right to update or modify this Refund Policy at any time. Any changes will be communicated through the app, and your continued use of the app constitutes acceptance of the revised policy.

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8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us:​

• Email: Info@fikapp.com